Shipping

Please allow for 28 days for delivery via Royal Mail, I am one person and juggling many things. However I will endeavor to post items as fast as I can, usually within a a few days of purchase.

For now I am only shipping to addresses within England, Scotland and Wales. This is due to complications with exports and is too much for one person to deal with right now. I will try to open up more options in the future. Alternatively I will be offering merchant licenses via Patreon which would potentially give international customers some options.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us via the form on the contact page.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected. [Note: Currently only selling physical goods within Great Britain]

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards and there is no refund possible for digital goods.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at kinsfolkminiatures@gmail.com.